SHIPPING POLICIES
U.S. SHIPPING POLICY
Most orders typically take between 1-3 business days to be processed and shipped, however we are currently having slightly longer ship times.
Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. Orders need to be placed before 9am EST to be shipped the same day.
You will receive an email with tracking information once your order has been shipped.
All of our shipping methods have estimated transit delivery dates and are not guaranteed.
You may select from Flat Rate Shipping (2-5 business days), USPS First Class Shipping (3-5 business days), USPS Priority Shipping (2-3 business days). If your order qualifies for free shipping, your order will be shipped using either USPS First Class or USPS Priority, depending on the weight of your item. (2-5 business days). Please remember that delivery time does not include Sundays or Holidays.
You will be notified by email regarding back ordered items and expected delays.
Milk & Baby will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
All of our shipping methods have estimated transit delivery dates and are not guaranteed.
WEEKENDS Please remember that delivery time does not include weekends of holidays.
Pre-ordered items will not ship for 7-14 days and then you must include transit times.
Please contact us if you notice that your tracking information is not updated (please wait 48 hours after shipping notification). If an order does not "show up" within 30 days of shipment with no tracking updates (8 weeks for International orders), a replacement will be sent. Orders shown as "delivered" cannot be replaced, it is your responsibility to provide accurate shipping information at the time of purchase.
INTERNATIONAL SHIPPING POLICY
You may select from USPS First Class International (10-25 business days) or USPS Priority International (6-10 business days).
We now offer DHL Express (1-4 business days). This is our fastest and most reliable International shipping method. ( Please remember that delivery time does not include Sundays or Holidays.
You will be notified by email regarding back ordered items and expected delays. Milk & Baby will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
All of our shipping methods have estimated transit delivery dates and are not guaranteed. International delivery times may also vary depending on the customs office of the arrival country.
USPS FIRST CLASS INTERNATIONAL
Orders placed with this shipping method will not be refunded if the package is lost or stolen.
The buyer assumes this responsibility by choosing this method. Please note that all international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer.
What about duties, customs, and additional fees?
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes).All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies
Please call us for any questions or concerns: 888-315-8422 or you may email us at info@milkandbaby.com