RETURNS & EXCHANGES

not everything works for everybody & that's ok

RETURNS & EXCHANGES

not everything works for everybody & that's ok

Store Credit

45 days form shipping date
Free return label

Return your item(s) for Milk & baby store credit and get a free return label! 

Refund

30 days from shipping
$6.99 label or use your own

Receive a refund back to your original payment method, minus a $6.99 shipping label fee when you use or shipping label, if you prefer you can also choose to use your own label. 

Please note that permanently reduced items (found in the clearance section can only be returned for store credit) or exchanged.

Exchanges

30 days from shipping date
Free reutrn Label

Love your item but the fits is not just right or the color was unexpected? We are happy to exchange it for you as long as we still have the item in stock. Plus we will send you a free return label and free shipipng back for your exchange. 

Currently we are only able to offer exchanges for U.S. based customers. 
International Returns

Pack up your return . Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package.

Ship it to:

Milk & Baby Returns 

3608 Norbourne BLVD

LOUISVILLE KY 402007 USA

Send your package back to us via your shipping method of choice. Be sure to use a method with tracking & insurance so you can follow it’s journey.

Store Credit

45 days from shipping date
FREE return label

Refund

30 days from shipping date
$6.99 label or use your own

Exchanges

30 days from shipping date
FREE return label
International Returns
Please follow these instructions if you live outside the U.S.

Store Credit

Return your item(s) for Milk & baby store credit and get a free return label! 

Refunds

Receive a refund back to your original payment method, minus a $6.99 shipping label fee when you use or shipping label, if you prefer you can also choose to use your own label. 

Please note that permanently reduced items (found in the clearance section can only be returned for store credit) or exchanged.

Exchanges

Love your item but the fits is not just right or the color was unexpected? We are happy to exchange it for you as long as we still have the item in stock. Plus we will send you a free return label and free shipipng back for your exchange. 

Currently we are only able to offer exchanges for U.S. based customers. 

bonjour, hola, cio, namaste, guten tag
International returns

Pack up your return . Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package.

Ship it to:

Milk & Baby Returns 

3608 Norbourne BLVD

LOUISVILLE KY 402007 USA

Send your package back to us via your shipping method of choice. Be sure to use a method with tracking & insurance so you can follow it’s journey.

Request A Return

How to ship your order back

STEP 1– Enter your email used to place the order and your order number (there are two numbers on you packing slip make sure to use the order #) above to start your RMA Request. Enter your Email address that you used to place the order and your order number. Then, select your order that you would like to look at. Next, select each item and let us know if you’d like a refund, exchange or store credit. Be sure to comment on what size you need for the exchange.

STEP 2 – Select if you would like to print a shipping label or use your own. You will be able to print a shipping label right away. Also, the shipping label will be e-mailed to you. Print your shipping label. If you selected Store Credit or Exchange, it’s free! If you selected Refund, we’ll deduct $6.99 from your refund amount to cover shipping fees. If you don't see your shipping label e-mail within 24 hours, please check your spam/junk e-mail folder.

STEP 3 – Pack it up. Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package. You can reuse the polybag or box it was mailed to you in!

STEP 4 – Send it off. Affix your shipping label to your package. Write down your tracking number so you can follow it’s journey.

STEP 5 – Return your package via USPS. You may drop it off at a US Post Office or give it to a US Postal Carrier.

PLEASE NOTE:

Allow 5-10 days for package tranisit, plus an additional 5-7 business days for processing after we recive your return. 

If you choose to pay pay for your own shipping we strongly encourage you to insure your package. Please be aware that we cannot be resposible for lost or damaged returns that are not shipped with our label. 

Return FAQS

What items can I not return?

  • Items marked as final sale
  • Clearance Items
  • Underwear/Panties
  • Free gifts or promotional items with retail value
  • Returns received in damaged/worn condition
  • Returns received after 90 days of the original order date
  • Shipping charges, except in cases where we have made a shipping error.
  • Swimwear – Must be returned with the hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
  • Bras – Must be tried on with nursing pads in order to be returned.
  • If any of the above items are mailed to be returned, they will be mailed back to you at your expense.

How do I return an item that was a gift?

If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail info@milkandbaby.com to get your free shipping label!

What if something was wrong with my order?

Please e-mail info@milkandbaby o we can make things right!

Still have question? Ask us here and we will get back to as soon as we can.