Exchanges & Returns
Store Credit
FREE Label
45 days from delivery date
Return your item(s) for Milk & baby store credit and get a free return label!
*must have an US address for a free label
Exchanges
Free Label
30 days from delivery date
Love your item but the fits is not just right or the color was unexpected? We are happy to exchange it for you as long as we still have the item in stock. Plus we will send you a free return label and free shipping back for your exchange.
Currently we are only able to offer exchanges for U.S. based customers.
Refunds
$7 pre-paid label or free with your label
*20% Restocking Fee will sometimes be deducted from your refund.
30 days from delivery date
Receive a refund back to your original payment method, minus a $7 shipping label fee when you use or shipping label, if you prefer you can also choose to use your own label. Please note that permanently reduced items (found in the clearance section can only be returned for store credit) or exchanged.
*Restocking Fee
- Tags Removed: If the original tags are removed from the product, it may be considered used or altered. This impacts the resale value and condition of the item.
- Serial Returns: If a customer frequently returns the same type of item or shows a pattern of multiple returns, we may impose a restocking fee. This helps us manage inventory and discourages repeated returns without valid reasons.
- Return Box is Much Larger Than Needed: If the item is returned in a box that is excessively large compared to the product itself, it may lead to increased shipping and handling costs. A restocking fee can help cover these additional logistical expenses.
International Returns
Instructions if you live outside the U.S.
Pack up your return . Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package.
Ship it to:
Milk & Baby Returns
3608 Norbourne BLVD
LOUISVILLE KY 402007 USA
Send your package back to us via your shipping method of choice.
Be sure to use a method with tracking & insurance so you can follow it’s journey.
We are not responsible for lost packages
Request a return or exchange
RMA Request
Return FAQS
What items can I not return?
- Items marked as final sale
- Clearance Items
- Underwear/Panties
- Free gifts or promotional items with retail value
- Returns received in damaged/worn condition
- Returns received after 60 days of the original order date
- Shipping charges, except in cases where we have made a shipping error.
- Swimwear – Must be returned with the hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
- Bras – Must be tried on with nursing pads in order to be returned.
- Nursing Pads
If any of the above items are mailed to be returned, they will be mailed back to you at your expense.
How do I return an item that was a gift?
If you received an item from Milk & Baby as a gift, you can still return it!
We can issue you a Milk & Baby store credit for the amount of the returned item, exchange the item and ship it to you or refund the original card used in the purchase.
Please e-mail info@milkandbaby.com to get if you need help with a gift return.
What if something was wrong with my order?
Please e-mail info@milkandbaby.com we can make things right!
Please reach out to us at info@milkandbaby.com. We d are committed to making things right.
What's up with the stocking fee?
Due to a huge increase in multiple returns (e.g., ordering multiple sizes of the same item), a restocking fee will now apply to all orders placed on or after 11/20/2024.
This fee will be deducted from your refund for returns. Thank you for understanding as we work to improve our processes.
For further details or questions, please contact us at Info@milkandbaby.com.