Below FAQ are some common questions of our customers before purchasing an item, if you have other questions, please just send it to info@milkandaby.com 
If you live Kentucky you will be charged a 6% sales. Our Store automatically charges and withholds the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

We do not currently have a retail location. We do, however, have an office/warehouse location in Louisville, KY. If you would like to make an appointment to try clothes on, please e-mail info@milkandbaby.com. We'd love to see you!

 

Anytime a free product is offered as part of a promotion and conditions apply, the customer will be charged for the product if the conditions are no longer met. For example, if the customer received free nursing pads with a $150 purchase but then the customer returns for a refund items totaling $100, the customer will be charged current milk & baby retail price for the nursing pads. Free products without condition, i.e. samples, will not be charged to the customer for any reason.

 

No, sorry! Our system only accepts the last coupon entered. Coupon codes cannot be combined
If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items..
You will receive an e-mail with your order number and other order information. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. milk & baby reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Shipping Time -- Orders will be shipped in less than 72 hours (most order are shipped the next day) from when the order was placed. Orders are not processed or shipped on Saturday, Sunday or holidays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by milk & baby or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Shipping may take 2 plus weeks if standard shipping is used to ship outside the US due to customs or other issues beyond our control. We do ship internationally. Please select the international shipping option when checking out.

 

Some items are shipped from our store while other items will be shipped directly from the distributor. This allows us to stock and import smaller and international brands and also allows us to offer you more color and size options. Most of our items are stocked at our Louisville, KY warehouse.

 

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Please visit our returns & exchanges page for more information on how to submit a return or exchange. We will gladly accept the return of products for 30 days from the date of purchase and exchanges for 90 days from the date of purchase. Return shipping is free for exchanges and store credit. We cannot accept returns on underwear. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

 

We understand that new moms have a lot on their minds and we are happy to help make your return easy. Please email us at info@milkandbaby.com or call 888.315.8422 if you have any questions.

 

Refund will either be issued to the credit card used in the original transaction, in store credit or by PayPal (if more than 30 days have passed) only. If free shipping was used to place the order and all items are returned or the minimum order is no longer met for free shipping; the shipping cost will be deducted from the refund. We will not refund the cost to return items.

 

•Returns will not be accepted on underwear. Please make sure the size is right before ordering.

•Bras without tags or leak stains will not be accepted. Please try on your bra with nursing pads.

•Bathing suits must have the protective liner in place to be returned.

•All item must be in new unused condition to be returned.

•Clearance items may be returned for store credit only. Final Sale items may not be returned.

For a multiple product order, we may ship the order separately. Products that are unavailable at the time of shipping will be shipped as they become available. We will hold the rest of your order until all items are available and ship them all together, unless you inform us otherwise. You will only be charged for products contained in a given order, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

 

Our secure servers protect your information using advanced encryption techniques and firewall technology.

 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

 

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to milk & baby. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. milk & baby is not responsible for the actions of third parties

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Please allow 5-10 for transit and 5-7 business days after we receive your package for us to process your return. Feel free to e-mail info@milkandbaby.com if you need an update.

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed prior to shipment of your order. You may also use your PayPal account to pay for your order.

 

We do take e-checks HOWEVER, your order will not be shipped until your check has cleared.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

 

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether milk & baby signs them or not. We reserve the right to make changes to this site and these conditions at any time.

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, milk & baby shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. milk & baby shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, milk & baby shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 

 

        

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Copyright and Trademark Notice        

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2009, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

 

 

 

 

 

 

 

 

 

 

Still not sure? Need to know more? E-mail info@milkandbaby.com or call us at 1-888-315-8422!