Our retail location is currently closed but we are happy to help online. 

Orders are processed and shipped from Mondays to Fridays, with the exception of federal holidays. To ensure your order is processed swiftly, please note that the cut-off time for same-day shipping is 8 am EST.

Processing time is normally 1-3 business days. Shipping or transit time is in addition to processing time.

Please note that as a small business our local weather may impact business.

We understand that mistakes can happen, but rest assured, we are committed to rectifying them promptly and at no additional cost to you. Alternatively, you can also utilize our contact page.

This means normally that the item is on the way to us. Normally pre-ordered items are shipping in 7-14 business days. 

Some item due take longer to arrive and we will contact you if that is the case.

You will receive an email with tracking information once your order has been shipped.

You can also track your order with the SHOP app.

If you notice that your tracking information has not been updated, we request that you contact us. Please allow 48 hours after receiving the shipping notification before reaching out. USPS is notoriously slow in updating their tracking information.

In the rare event that an order does not arrive within 30 days of shipment (8 weeks for International orders) with no tracking updates, we will arrange for a replacement to be sent. However, please note that orders marked as "delivered" cannot be replaced. It is essential to ensure that the shipping information provided at the time of purchase is accurate. Your satisfaction is important to us, and we are committed to ensuring a smooth and efficient shopping experience. Should you have any questions or concerns, please do not hesitate to reach out to us.

We ship the majority of our items directly from our own facility. However, to bring you the best possible selection, we also partner with a few incredible, small US-based businesses.

Items fulfilled by our partners will ship directly from their US workshops to your door. If your order contains a mix of in-house items and partner items, they may arrive in separate packages at slightly different times. Rest assured, we carefully vet every partner to ensure their quality and shipping speeds match our high standards!

We use DHL for all our international shipments and the total shown includes all duties and taxes.

We want you to love your Milk & Baby purchase! If something doesn't fit or isn't quite right, we offer fast and easy returns and exchanges within 30 days of delivery. All returned items must be unworn, unwashed, and in their original packaging with tags attached. Please note that items marked as "Final Sale" cannot be returned or exchanged.

Getting started is easy! Simply visit our Returns & Exchanges page to submit your request. If you are opting for an exchange because you need a different size, we make the process completely free and easy—if it doesn't fit, we'll fix it! Once your request is approved, we will provide you with a shipping label and instructions on how to send your items back to us.

Because we partner with other small businesses to bring you a wider selection, some items ship directly from their workshops to your door. However, you don't need to worry about tracking down different return addresses! All returns and exchanges—whether they shipped from our Louisville headquarters or from one of our partners—are handled directly through our central Milk & Baby returns portal. Just submit your return as usual, and we will take care of the rest.