Returns & Exchanges
We want you to love it
If something doesn't fit or isn't quite right, we'll help you make it right. Start your return or exchange below. You'll need your order number and the email you used to order.
Your options
Exchanges
Free return label + free shipping on your new item
Within 30 days of delivery
Need a different size or color? We'll swap it as long as it's in stock. Exchanges are available for U.S. addresses.
Store Credit
Free return label
Within 30 days of delivery
Return your items for Milk & Baby store credit to use on anything in the shop. A U.S. address is needed for the free label.
Refunds
$7 return label, or use your own
Within 30 days of delivery
Get your money back to your original payment method. If you use our prepaid label, $7 is deducted from your refund. Clearance items can be exchanged or returned for store credit, but not refunded.
Good to know
What can't be returned?
- Items marked Final Sale
- Underwear and panties
- Nursing pads
- Swimwear without the hygienic liner still in place
- Bras that weren't tried on over nursing pads
- Free gifts and promotional items
- Anything worn, washed or damaged
- Original shipping charges (unless we made a shipping mistake)
Clearance items can be exchanged or returned for store credit, but not refunded. Items that can't be returned will be mailed back to you at your expense.
What condition do returns need to be in?
Unworn, unwashed and in the original packaging with tags attached. Please request your return within 30 days of delivery.
When is there a restocking fee?
Most returns never have one. A 20% restocking fee may be deducted from a refund only when:
- Tags are removed, since the item may be considered used.
- There's a pattern of serial returns, like ordering several sizes of the same item to send most back.
- The return box is much larger than needed, which raises our shipping costs.
Restocking fees never apply to exchanges or store credit.
How do I return a gift?
You can still return it! We can give you Milk & Baby store credit or exchange the item and ship it to you. Email info@milkandbaby.com if you need help with a gift return.
What if something was wrong with my order?
We're so sorry! Email info@milkandbaby.com with your order number and we'll make it right.
How do returns work for items from your partners?
Every return and exchange goes through the Milk & Baby returns portal above, even if your item shipped from one of our small US-based partners. No need to track down different addresses. We take care of the rest.
I live outside the U.S. How do I return?
Pack your items unworn and unwashed with tags attached, include your order invoice, and seal the package securely. Ship it to:
Milk & Baby Returns
3608 Norbourne Blvd
Louisville, KY 40207
USA
Use any shipping method you like, but please choose one with tracking and insurance. We can't be responsible for packages lost in transit. Exchanges and free return labels are available for U.S. addresses only.