RMA Request

Just click above to request RMA for a return or an exchange.

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Store Credit + $5 bonus: Receive a Milk & Baby store credit for the amount of your return, get a FREE shipping label, and a BONUS $5 credit you can use to find something else you love!

Refund: Receive a refund back to your original payment method, minus a $5.99 shipping fee when you use our shipping label.

Exchanges: Love your item, but it doesn't fit quite right or the color isn't what you expected? We’re happy to exchange it as long as it’s still in stock. Currently, we are only able to process exchanges for domestic (US) customers. Exchanges are free when you use the shipping label we provide.
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    The following policy applies to domestic (US) orders only.

     

    Eligibility Window:

    To qualify for a return, items must be received back to Milk & Baby within 30 days of your original order date. Exchanges must be received within 90 days.

     

    Items Not Eligible for Return or Exchange:

    • Items marked as final sale
    • Clearance Items
    • Underwear/Panties
    • Free gifts or promotional items with retail value
    • Returns received in damaged/worn condition
    • Returns received after 90 days of the original order date
    • Shipping charges, except in cases where we have made a shipping error.
    • Swimwear – Must be returned with the hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
    • Bras – Must be tried on with nursing pads in order to be returned.
    • If any of the above items are mailed to be returned, they will be mailed back to you at your expense.

     

    Items Eligible for Store Credit Only:

    Returns received at Milk & Baby between 31 and 90 days after the original order date. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer.

     

    How do I return an item that was a gift?

    If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail info@milkandbaby.com to get your free shipping label!

     

    What if there was something wrong with my order?

    Please e-mail info@milkandbaby.com or call 888-315-8422 so we can make things right!

    Step 1 – Click on the Heart Icon above to start your RMA Request. Enter your Email address that you used to place the order and your order number. Then, select your order that you would like to look at. Next, select each item and let us know if you’d like a refund, exchange or store credit. Be sure to comment on what size you need for the exchange.

     

    Step 2 – Select if you would like to print a shipping label or use your own. You will be able to print a shipping label right away. Also, the shipping label will be e-mailed to you. Print your shipping label. If you selected Store Credit or Exchange, it’s free! If you selected Refund, we’ll deduct $5.99 from your refund amount to cover shipping fees. If you don't see your shipping label e-mail within 24 hours, please check your spam/junk e-mail folder.

     

    Step 3 – Pack it up. Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package. You can reuse the polybag or box it was mailed to you in!

     

    Step 4 – Send it off. Affix your shipping label to your package. Write down your tracking number so you can follow it’s journey.

     

    Step 5 – Return your package via USPS. You may drop it off at a US Post Office or give it to a US Postal Carrier.

     

    Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at Milk & Baby. We’ll e-mail you once we process your return or exchange.

     

    Please note: If you choose to pay for your own shipping instead of using the return label Milk & Baby provides, we strongly encourage you to insure your package. Please be aware that we cannot be responsible for any lost or damaged packages which are not shipped with our label, and your shipping costs cannot be reimbursed.

    International Returns Eligibility Window: To qualify for a return, items must be received back at Milk & Baby within 60 days of your original order date.

     

    Items Not Eligible for Refund or Store Credit:

    • Items marked as final sale
    • Clearance Items
    • Underwear/Panties
    • Free gifts or promotional items with retail value
    • Returns received in damaged/worn condition
    • Returns received after 90 days of the original order date
    • Shipping charges, except in cases where we have made a shipping error.
    • Swimwear – Must be returned with the hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
    • Bras – Must be tried on with nursing pads in order to be returned.

    Items Eligible for Store Credit Only:

    Returns received at Milk & Baby between 61 and 90 days from your original order date.

    As long as your items are eligible for return, follow these easy steps:

     

    Step 1 – Enter your order information, select your order, select your item(s) you’d like to return.

     

    Step 2 – Your Return Ticket will be processed and you will be issued an Ticket #.

     

    Step 3 – Pack it up. Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package.

     

    Step 4 – Ship it to:

    Milk & Baby Returns

    291 N. Hubbards Ln.

    Ste. 172-183

    Louisville, KY 40207

    USA

     

    Step 5 – Send your package back to us via your shipping method of choice. Be sure to use a method with tracking so you can follow it’s journey.

     

    International Exchanges

    Unfortunately, due to the increased cost of International shipping, we do not offer International exchanges at this time. However, you can make a return as long as it’s received within 60 days of the original order date.

    If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail info@milkandbaby.com to get your free shipping label!
    Just remember we can only refund the original card used in the transaction, offer an exchange or a gift card. 
    If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail info@milkandbaby.com.

    Please e-mail info@milkandbaby.com or call 888-315-8422 so we can make things right!