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Please note that once you request an RMA, a prepaid shipping label will be e-mailed to you within 24 business hours.
Also, if you are having trouble creating a support ticket, please make sure your order number is only 4-digits (do not include the 1- in front of it).
Click here to see our extended holiday return policy!
We Offer 3 Simple Options:
Our US Returns & Exchange Policy
The following policy applies to domestic (US) orders only.
To qualify for a return, items must be received back to Milk & Baby within 30 days of your original order date. Exchanges must be received within 90 days.
Items Not Eligible for Return or Exchange:
Items Eligible for Store Credit Only:
Returns received at Milk & Baby between 31 and 90 days after the original order date. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer.
How do I return an item that was a gift?
If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail email@example.com to get your free shipping label!
What if there was something wrong with my order?
Please e-mail firstname.lastname@example.org or call 888-315-8422 so we can make things right!
How to Make Your Return or Exchange:
Step 1 – Enter your order information, select your order, select your item(s), and let us know if you’d like to return (be sure to indicate for store credit or refund) or exchange (be sure to indicate your new size/color/pattern).
Step 2 – Your Return Ticket will be processed. If approved, a shipping label will be e-mailed to you. Print your shipping label. If you selected Store Credit or Exchange, it’s free! If you selected Refund, we’ll deduct $5.99 from your refund amount to cover shipping fees. If you don't see your shipping label e-mail within 24 hours, please check your spam/junk e-mail folder.
Step 3 – Pack it up. Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package. You can reuse the polybag or box it was mailed to you in!
Step 4 – Send it off. Affix your shipping label to your package. Write down your tracking number so you can follow it’s journey.
Step 5 – Return your package via USPS. You may drop it off at a US Post Office or give it to a US Postal Carrier.
Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at Milk & Baby. We’ll e-mail you once we process your return or exchange.
Please note: If you choose to pay for your own shipping instead of using the return label Milk & Baby provides, we strongly encourage you to insure your package. Please be aware that we cannot be responsible for any lost or damaged packages which are not shipped with our label, and your shipping costs cannot be reimbursed.
International Returns Policy
International Returns Eligibility Window: To qualify for a return, items must be received back at Milk & Baby within 60 days of your original order date.
Items Not Eligible for Refund or Store Credit:
Returns received at Milk & Baby between 61 and 90 days from your original order date.
How do I return an item I received as a gift?
If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail email@example.com.
How to Make an International Return
As long as your items are eligible for return, follow these easy steps:
Step 1 – Enter your order information, select your order, select your item(s) you’d like to return.
Step 2 – Your Return Ticket will be processed and you will be issued an Ticket #.
Step 3 – Pack it up. Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package.
Step 4 – Ship it to:
Milk & Baby Returns
291 N. Hubbards Ln.
Louisville, KY 40207
Step 5 – Send your package back to us via your shipping method of choice. Be sure to use a method with tracking so you can follow it’s journey.
Unfortunately, due to the increased cost of International shipping, we do not offer International exchanges at this time. However, you can make a return as long as it’s received within 60 days of the original order date.
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