Frequently Asked Questions

let us help you find the answer


the very best way to reach us

Call Us

Send us a test or give us a call

Opening Hours

Online Customer Service
Monday - Friday: 8am - 4pm EST
Closed Holidays

Common Questions

Do you have a retail location?
Our retail location is currently closed but we are happy to help online. 
When will my order ship?
Orders are shipped on Mondays - Fridays excluding any federal holidays. Order cut off time is 10 am EST for same day shipping. 
Help! I recieved the wrong item! 
Please contact us, we do make mistakes but will fix it for free
What does pre-order mean?
This means noramlly that the item is on the way to us or excpeted. Normally pre-ordered items are shipping in 5-10 business days.