milk & babymilk & babymilk & baby

RETURNS & EXCHANGES

not everything works for everyone & that's ok

Options for returns and  exchanges for U.S. customers


STORE CREDIT 

(60 days from shipping date)

Receive a Milk & Baby store credit for the amount of your return, get a FREE shipping label.

REFUND

(30 days from shipping date)

Receive a refund back to your original payment method, minus a $6.99 shipping fee when you use our shipping label. Please note that permanently  reduced (found in the clearance section) items can only be returned for store credit or an exchange. 

EXCHANGE

(60 days from shipping date)

Love your item, but it doesn't fit quite right or the color isn't what you expected?  We’re happy to exchange it as long as it’s still in stock. Currently, we are only able to process exchanges for domestic (US) customers. Exchanges are free when you use the shipping label we provide.

REQUEST A RETURN

HOW TO SHIP YOUR ORDER BACK

STEP 1– Enter your email used to place the order and your order number (there are two numbers on you packing slip make sure to use the order #) above to start your RMA Request. Enter your Email address that you used to place the order and your order number. Then, select your order that you would like to look at. Next, select each item and let us know if you’d like a refund, exchange or store credit. Be sure to comment on what size you need for the exchange.

 

STEP 2 – Select if you would like to print a shipping label or use your own. You will be able to print a shipping label right away. Also, the shipping label will be e-mailed to you. Print your shipping label. If you selected Store Credit or Exchange, it’s free! If you selected Refund, we’ll deduct $6.99 from your refund amount to cover shipping fees. If you don't see your shipping label e-mail within 24 hours, please check your spam/junk e-mail folder.

 

STEP 3 – Pack it up. Place your items in unwashed/unworn condition with tags attached and your order invoice in a securely sealed package. You can reuse the polybag or box it was mailed to you in!

 

STEP 4 – Send it off. Affix your shipping label to your package. Write down your tracking number so you can follow it’s journey.

 

STEP 5 – Return your package via USPS. You may drop it off at a US Post Office or give it to a US Postal Carrier.


NOTE – Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at Milk & Baby. We’ll e-mail you once we process your return or exchange. Please note: If you choose to pay for your own shipping instead of using the return label Milk & Baby provides, we strongly encourage you to insure your package. Please be aware that we cannot be responsible for any lost or damaged packages which are not shipped with our label, and your shipping costs cannot be reimbursed. 

 

RETURN FAQS

How long I have to make a return?

To qualify for a return, items must be received back to Milk & Baby within 30 days of your original order shipping date. Exchanges must be received within 90 days.

What items can I not return?

  • Items marked as final sale
  • Clearance Items
  • Underwear/Panties
  • Free gifts or promotional items with retail value
  • Returns received in damaged/worn condition
  • Returns received after 90 days of the original order date
  • Shipping charges, except in cases where we have made a shipping error.
  • Swimwear – Must be returned with the hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
  • Bras – Must be tried on with nursing pads in order to be returned.
  • If any of the above items are mailed to be returned, they will be mailed back to you at your expense.

My return is more than 30 days old, what can I do?

Its ok, there are just some stipulations.


Returns received at Milk & Baby between 31 and 90 days after the original order date. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer.

How do I return an item that was a gift?

If you received an item from Milk & Baby as a gift, you can still return it! We’ll issue you a Milk & Baby store credit for the amount of the returned item. Please e-mail info@milkandbaby.com to get your free shipping label!

What if something was wrong with my order?

Please e-mail info@milkandbaby or call 888-315-8422 so we can make things right!


These FAQS only apply to our United States returns, for International Returns please visit our international return page. 

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